Field Service Management

Tech Mahindra’s Field Service Management (FSM) practice has over 16+ years of experience in delivering FSM services across 11 industry verticals. With years of working experience with numerous Fortune 100 marquee customers, our services are varied and widespread.

Connected: Connecting Buyers, Suppliers, Market makers, third party service providers, Society, through Collaborative Network, socio-mobility, tech-collaborations

World: The global ecosystem of interdependent economies, the industries we transform, the people we touch

Solutions: Answering today’s issues, anticipating tomorrow’s needs, with future ready Cloud platform, Process expertise and Technovations (Advanced and Predictive Analytics, Cognitive Automation and Orchestration, Enterprise Mobility, e-Learning, and Self Servicing Supplier Collaboration Platforms)

Tech Mahindra, a key player and Credible partner in Digital Procurement Solutions offers a One Stop Shop with

• 150+ Field Service Management Consultants
• 3+ partnerships with Leaders and Niche Players. Co Innovation Partners

Overview

Tech Mahindra’s deep knowledge in FSM domain coupled with strong technical knowledge is a combination that is most sought after by clients. Our hands-on experience in the Field service domain has helped us to build digital offerings in the core business.

Highlights

We build solutions for the Field Service industry to improve on uptime & optimize field resources capacity and utilization.

Our center of excellence develops technical and functional solutions for the business problems. TechM’s accelerators have been employed in multiple projects bringing in efficiencies and quantified savings.

Our strong network of partners and their solutions further strengthen our position as a leading FSM services provider.

• Resource Power House: 150+ Field Service Management Consultants; 16+ Years of Field Service Experience
• Demonstrable Experience:
  • Field Service practitioner managing USD $ 10 Milion Per annum
  • Delivering across 12 verticals, across 5 countries
  • 3+ Partnerships with Gartner leadership products in Field Service
  • Reduce Costs by 14% and Improve Lead times by 70%
• Digital Solutions: Pioneer in delivering Cloud, Mobility, Analytics as a Service, Robotic Process Automation Solutions
• Tech Mahindra mapped as Key Player and Credible Partner in Procurement BPaaS by Gartner, Everest, Ovum

Who we serve

• Energy & Utilities
• Telecom
• Manufacturing
• Power & Water
• Consumer Goods
• Confectioneries
• Process Manufacturing

Service offerings

• Consulting & Re-engineering
• IoT & Block Chain
• Hosting & Implementation
• Upgrades & Rollouts
• Application Maintenance
• Mobility & Add-ons
• Automation Testing
• Total Knowledge Management
• Enterprise Mobility Solutions
• Technology Services
  • Cloud Migration and Hybrid Integrations
  • Configuration and help desk support
  • Mobility Integration

Sample Solutions

Tech Mahindra’s solutions have evolved from our long association with the Field service domain, direct interaction with business partner’s / end users, and the urge to create solutions for tomorrow’s problems. Here is a sneak peek into some of the solutions that we are working on.

Scheduling & optimization is suitable for use cases where providers must respond to urgent demands and volume fluctuations (such as leaks and outages in the case of Utilities, Telecom providers and manufacturers), while avoiding appointment cancelations (especially in Home Services and Healthcare). Below are the few areas of focus within Field Service domain.

OPERATIONAL SOLUTIONS